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• ISBN13: 9780385518321
• Condition: NEW
• Notes: Brand New from Publisher. No Remainder Mark.

Product Description
What’s the secret to wowing your customers while maintaining a loyal and dedicated workforce? No one knows better than Enterprise, the nation’s #1 car rental company. Drawing upon the time-tested strategies that have propelled Enterprise from a single location in St. Louis into a $9 billion global powerhouse, EXCEEDING CUSTOMER EXPECTATIONS reveals how to:

• Actively seek out unsatisfied customers and quickly turn them into loyal fans
• Hire smart people and train them from the ground up
•Develop methods to reduce costs and add value for your customers in every interaction.
• Grow your business by rewarding employees with financial incentives, forming strong partnerships, and focusing on the long-term
• Thrive during tough economic times by bringing new advantages to the market
• Cultivate a fun and friendly workplace where teamwork rules

In EXCEEDING CUSTOMER EXPECTATIONS, noted business author Kirk Kazanjian reveals how your company can consistently outperform and outsmart the competition by following a simple philosophy espoused by Enterprise founder Jack Taylor: “Take care of your customers and employees first, and the profits will follow.” Winning customer loyalty is like running a marathon–not a 100-yard dash. By mastering this principle, Enterprise has earned not only record profits, but also received numerous awards for customer service and earned an enviable reputation as one of the world’s best companies to work for.

EXCEEDING CUSTOMER EXPECTATIONS imparts timeless lessons on satisfying both customers and employees that you can put to use right away, no matter what your business or industry.

Buy from AMAZON –> Exceeding Customer Expectations: What Enterprise, America’s #1 car rental company, can teach you about creating lifetime customers

No matter where you are traveling to or for however long, Car Rental Singapore can provide you with a great selection of rental cars to make driving a memorable part of your trip! Many drivers choose a long term rental over other methods of transportation such as buses, trains, and taxi cabs, because of the added convenience of your own personal car and the high costs associated with significant use of public transportation. With the great selection of rental cars from Car Rental Singapore, you can choose a car similar to your own or try out something completely new. It’s totally up to you when you reserve a car rental from Car Rental Singapore! Long Term Renters Here at Car Rental Singapore, we usually refer to Long Term Renters as those drivers requiring a rental car for approximately two weeks or more. The specific need for the car rental does not matter, however, long term renters usually need car rentals for everything from extended family vacations to business trips to internships to moving needs. For example, many people who move to a different state or province often like to reserve a long term car rental to ensure great transportation after moving, as it often takes time before getting a new local driver’s license and getting things in order in the new home. Moving is stressful on its own and we want to make driving a pleasurable experience for you.

A long term rental is also very convenient for students who are relocating to another area for internship purposes or who require a car rental for some period during the school year. It is often not plausible to purchase a vehicle when moving away to a different place for a few months, whether it be for internship, business, academic, or family purposes. Renting a car from Car Rental Singapore is a great way to ensure personal and comfortable driving without significant cost. If you require a long term car rental for any purpose, contact the individual office closest to your destination to discuss a suitable plan for your car rental experience with Car Rental Singapore.

Why Choose Long Term Rentals? Reserving a long term rental from Car Rental Singapore is a great idea for anyone that desires personal transportation for any period longer than two weeks. You save money by not having to pay for individual public transportation methods every time you need to go somewhere, you save time by being able to pick up and go when you want to, and you gain added special memories by being able to explore new places and travel off the traditional beaten path! Consider a long term car rental from Car Rental Singapore for any vehicle, for any amount of time, and for any budget! Different agencies have different specials and payment plans for your long term rental, so make sure you discuss your needs with the Car Rental Singapore agency before making your reservation. Here at Car Rental Singapore, we strive to make you happy! The Benefits of a Long Term Rental from Car Rental Singapore Not only is a long term rental from Car Rental Singapore an economical choice, it also adds value and enjoyment to your daily activities during your stay! A long term rental allows you to: Choose your favorite rental car, whether it be a style you have driven before or something you want to try out for the first time. Get to know the area you are in by traveling at your own pace on your own time. Take advantage of the personal time that you have, whether it be after a long business day or before a busy outing.