Exceeding Customer Expectations: What Enterprise, America’s #1 car rental company, can teach you about creating lifetime customers

Posted by on May 31, 2010 · 5 Comments 

ISBN13: 9780385518321 Condition: NEW Notes: Brand New from Publisher. No Remainder Mark. Product DescriptionWhat’s the secret to wowing your customers while maintaining a loyal and dedicated workforce? No one knows better than Enterprise, the nation’s #1 car rental company. Drawing upon the time-tested strategies that have propelled Enterprise from a single location in St. Louis into a $9 billion global powerhouse, EXCEEDING CUSTOMER EXPECTATIONS... [Read More...]

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BMW posts sharp Q1 profits surge, exceeding forecasts

Posted by on May 10, 2010 · Leave a Comment 

BMW posts sharp Q1 profits surge, exceeding forecasts BMW, the world’s leading luxury car maker, posted Wednesday “sharp growth” in first-quarter profits, erasing its loss a year earlier amid a pick-up in global sales of high-end automobiles. BMW reported a net profit of 324 million euros ($420 million), and upgraded its full-year outlook, compared to a net loss of 152 million euros ($197 million) the same period in 2009. The net... [Read More...]

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